Shipping Policy

Terre Luxury Alsways Trusted

Please keep in mind Terre Luxury provides our own branded products worldwide and we are committed to your shopping experience.

COVID-19 logistics temporary slowdown:

  1. Receiving time = Processing time + Shipping time.
  2. During this worldwide COVID-19 logistics slowdown, your order arrival may be delayed up to  fifteen days, please be patient if this occurs.
  3. Such delivery delays are outside of our control. Contact us at customercare@terreluxury.com to help you track any items may present a bit of a shipping delay. We are here to help.

We want to ensure you get the best service as possible, as a supplier for all your fashion needs. We attempt happily to communicate with all our valued customers regarding shipping times, refunds, exchanges and will happily check your status and update accordingly.

We provide tracking numbers on all orders. If you haven't received one, simply reach out to customercare@terreluxury.com 24/7 as we understand your needs and are here to help and will reach out to you within 24 hours.

Please get in touch if you have questions or concerns about your specific item as we are always happy to help.


Thank you for understanding and we look forward to serving you!